Need help with one of our games? Email games.orka@gmail.com. Please include the game name, your phone model and, for purchase questions, your Google Play order number (GPA.xxxx) or your Apple order ID from the App Store receipt email. We usually reply within a few days.
In Snake Yarn Jam you can also tap Support in the game's Settings: it opens an email that already contains the game version, your phone model and your player ID, which help us find your purchases.
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Remove Ads turns off the banner and the ads between levels. Videos you choose to watch for a reward, such as an extra Lucky Wheel spin, stay available after Remove Ads; they only play when you tap them.
If you still see the banner or ads between levels, or you reinstalled the game, open the game’s Settings and tap Restore Purchases, using the same Google account you bought with. Coins and other consumable items are not restored this way, because they were already added to your game.
Your progress is saved only on your phone; the game has no account or cloud save. If Android backup is turned on for your Google account, Android usually restores it when you set up a new phone with the same account and install the game from Google Play, but this depends on Android’s backup and is not guaranteed. On iPhone, an iCloud or computer backup of your phone usually restores it in the same way. Uninstalling the game or clearing its data without a backup deletes your progress.
Refunds for Google Play purchases are handled by Google. You can request one from Google Play’s refund page. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
Uninstall the game (or, on Android, clear its data in Settings) to delete everything stored on your phone. For anything else, see our Privacy Policy or email us.